Co-founder and chief strategy officer of Intercom; writes and speaks about product strategy, customer support and, lately, what AI does to both.
recommended
A more left of field one would be The Secrets of Consulting by Gerry Weinberg. It’s not on many “Top 10 books for entrepreneurs” lists, but on an abstract level, consulting explains a lot of things, like interpersonal dynamics, and how larger companies can easily go off track.
Intercom blog Q&A: what books he would recommend to new entrepreneurs
Every entry is a verbatim quote and a link to the public post it came from. Nothing is paraphrased. If it is not on record somewhere public, it is not here.
The verdict is what they actually said: loved and liked are explicit; recommended means they told others to get it; uses means they only say they use it; read is a book on their public shelf with no verdict; mixed and disliked are kept too.
A dashed affiliate link, sponsored or their own label means the post disclosed a relationship. It is shown, never hidden.
The shading behind a date shows how dated a recommendation is for its kind of thing.
The shading behind a date shows how dated a recommendation is, for its kind of thing. Fully green is recent. It drains a quarter at a time as the post gets older, and is empty once it reads as dated.
What counts as old depends on the thing. A laptop praised four years ago has been replaced twice; a book loved twenty years ago is probably still loved. The shading is gone after about:
Hardware, services4 years
Software5 years
Podcasts, courses, other8 years
Books25 years
Stripes mean the post carries no date and the date shown is an estimate. No date at all, no shading.